My Account
Customer Care
Call Us: 1 877 221 0444
My Account
Customer Care
Call Us: 1 877 221 0444
3 EASY STEPS TO EXCHANGE YOUR GOLD FOR CASH
1
Register to receive your free gold exchange kit or print a FedEx label.
2
Gather all your old, broken, or unwanted gold or platinum jewelry and ship it to us for free.
3
Receive your payment in as little as 48 hours after shipment. *Items processed within 1 business day of receipt.Check may take up to 7 business days to arrive by mail.
Effective Date: July 18, 2011
This Privacy Policy describes our privacy practices with respect to information we collect about BJs Members and other customers and visitors who (1) Register and/or sell precious metals through this web site (BJs Gold Exchange Site) operated by Refinement Services LLC, 444 Merrick Road, Suite 112, Lynbrook, NY 11563 (Refinement Services).
COMMITMENT TO PRIVACY
Refinement Services knows that you care about how your information is used and shared. We respect your right to privacy. Your ability to make informed choices about the use of your information is important to us. We want to make sure that you understand the type of information we collect about you, how it is used and the safeguards that we have in place in order to protect it. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of personal information.
WHAT INFORMATION DO WE COLLECT?
The type of information that we collect and retain depends upon your interaction with Refinement Services and BJs Gold Exchange Site. Here is a short overview of the various types of interactions.
DO WE USE TECHNOLOGY TO COLLECT INFORMATION?
We collect information through technology to make our site more useful to you and for various purposes related to our business. For instance, when you come to our site, we collect your IP address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP) or your company. Standing alone, your IP address is not personally identifiable. We may use IP addresses to collect information regarding how frequently our guests visit various parts of our site, and we may combine IP addresses with personally identifiable information.
Our Web site collects information through a variety of technical methods, including cookies and Web beacons. Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. Web beacons are small pieces of data that are embedded in images on the pages of Web sites. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. If you do not want us to store this information, or if you are using a public computer, the Help portion of the toolbar (on most browsers) will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please read the privacy policies of all other sites linked to this web site. We may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our visitors experience on our Web sites. For example, when you return to our Web site after logging in, cookies provide information so that we will remember who you are. We also may use technical methods to analyze the traffic patterns on our Web site, such as the frequency with which our users visit various parts of our Web site, or other activity on our site. These technical methods may enable us to collect and use information in a form that is personally identifiable.
HOW DO WE USE YOUR INFORMATION?
The personal information we collect is generally used to process your requests and transactions and to customize your experience on BJs Gold Exchange Site. For example, we may use your postal address, email address and/or telephone number to help us:
If you do not wish to receive Promotional Material from us, we make it easy for you to let us know. You can contact us at any time to indicate your marketing preferences (see WHAT CHOICES DO I HAVE REGARDING THE USE OF MY INFORMATION? below).
The non-personally identifiable information that we automatically collect is utilized in the aggregate to help us look for trends so that we can improve the Refinement Services shopping experience for you and our other Members.
Send-To-A-Friend: If Members elect to use our referral service for sending a friend information on BJs Gold Exchange Site, we may ask them for the friends name and email address. Some email Promotional Material may also contain links to Send to a Friend. Promotional Material may be sent by a Service Provider on behalf of Refinement Services. Any email addresses submitted to Refinement Services for the purpose of forwarding Promotional Material to others will not be used for Refinement Services mailing lists and will not be collected for re-distribution.
DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
Refinement Services does not sell or rent your personally identifiable information to third parties. Under certain circumstances and from time to time, Refinement Services may share your personally identifiable information with third parties as set forth below. In such circumstances, we provide only the information necessary to perform the function or to provide the service for which it has been shared. These third parties are not permitted to use the personal information provided by us for any purposes other than those authorized by Refinement Services and these third parties are required to keep the information confidential. Refinement Services may share your information with third parties such as:
We may share aggregated demographic information and/or customer profile data with our business partners, advertisers, and others. This is not linked to any personal information that can identify any individual person.
WHAT CHOICES DO I HAVE REGARDING THE USE OF MY INFORMATION?
We want to communicate with you only if you want to hear from us. We give you the opportunity to opt out of receiving Promotional Material from Refinement Services. Your choice to opt out will apply only to all Memberships sharing the same Membership Number (Primary Members and Household Members share the same Membership Number).
If you do provide information directly to such third parties, you may receive communications from them irrespective of your election with Refinement Services. We are not responsible for any information that you provide directly to these parties, and we encourage you to become familiar with their privacy and security practices and policies. Also, your opt out choice will not apply to the sharing of information with our Service Providers when you have given your personally identifiable information to us related to your, processing of transactions, or other specific purposes.
If you do not want to receive Promotional Material from us, please follow these directions:
To change your email preferences to indicate that you do not want to receive Promotional Material via email, you can click on the unsubscribe link on the bottom of any promotional email that you receive from Refinement Services as the sender.
To change all marketing preferences either:
HOW DO I ACCESS MY INFORMATION?
You may update, review, or correct your account information, including your marketing preferences, at any time by:
Please note that many direct-mail promotions and postal mailing lists are prepared well in advance, so you may continue to receive some communications after you elect to opt out. We appreciate your patience in giving us time to carry out your request.
IS MY INFORMATION SECURE?
Refinement Services is committed to maintaining the security of information under our control. To try to prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have put in place industry-standard physical, electronic, and managerial procedures to safeguard and secure the information we collect.
With respect to account information Refinement Services collects online, such information is accessible online only through the use of a password. To protect the confidentiality of this category of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for any person using your password. If other people have access to your email, they may be able to change information about your user profile. You should not use an email account operated by an employer because many employers have the legal right to access such email accounts. Please notify us immediately if you believe your password has been misused. Other than on BJs Gold Exchange Site, Refinement Services will never ask you for your password.
Any information collected on BJs Gold Exchange Site is located on a secure server located behind a firewall and is not directly connected to the Internet. BJs Gold Exchange Site employs Secure Socket Layer (SSL) software and password protection procedures to safeguard personal information collected.
HOW AM I NOTIFIED OF CHANGES TO THIS PRIVACY POLICY?
We reserve the right to change this Privacy Policy at any time. However, we will alert you that changes have been made by indicating at the top of the Privacy Policy the date it was last updated. If we ever make a material change to how we use the information you provide and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance and provide you the opportunity to change your marketing preferences. We will use information in accordance with the Privacy Policy under which the information was collected.
The Terms and Conditions contained herein ("The Agreement") shall be binding on each and every customer of BJ's Gold Exchange and Refinement Services LLC. For the purpose of this Agreement, each customer shall be referred to as "Customer" or "Seller" or "Member" or "You," while BJ's Gold Exchange and Refinement Services LLC shall be referred to collectively as "We" or "Us." Current Terms and Conditions are posted on our web site goldexchange.bjs.com, and are subject to change without notice. Any such changes will be immediately posted, and apply as soon as they are posted. For questions or for customer service, You may contact Us via email at goldexchange@bjs.com or by telephone at 877-221-0444. However, emails will be the primary form of communication between Us and You. Emails sent from Us to You will be conclusive and binding. What We purchase shall be referred to as "jewelry," "precious metals," "gold," "content," "goods," "items," "material" or "shipment." We purchase Your gold jewelry and other precious-metal items to melt down for refinement only, not for resale. The payout value We pay to each Seller is based upon the total weight and purity or karat grade (pure precious metal content) contained in the material purchased, factored with the precious-metal market value according to the latest afternoon London Fix (the price at which gold is set during two daily bidding sessions in London) — not on the material's potential value if resold intact. For this reason, We cannot pay for gemstones, pearls, or other non-precious metal material in the jewelry. We may, at our sole discretion, return Your material if we determine it to have negligible precious-metal content. We do not accept items which are new or appear to be new (i.e., with attached price tags or other dealer or manufacturer tags or tickets). You must be at least twenty-one (21) years of age in order to sell jewelry or other precious-metal items to Us. In addition, You must be the actual legal owner of any and all jewelry, precious metals, or other property sold (or attempted to be sold) to Us, and You must be acting on Your own behalf and not as an agent or representative of any other person or any company. We may request documentation of proof of age or ownership. By shipping Your goods to Us, You accept all Terms and Conditions set forth herein and described on our web site, which are subject to change. We will guarantee against loss of the shipping Declared Value of the total contents when properly shipped to Us, in accordance with the instructions and procedures established by Us, and subject to the Terms and Conditions herein. We reserve the right to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered-with, and any such mail, envelope or package will be returned to You by the postal service or courier service. We shall have no liability to any Seller for any such attempted delivery or return of any such shipment. This limitation of liability shall be binding on each and every Seller and on any third party, including, but not limited to, the Seller and the Seller's successors, assigns, insurance carriers, and any other individual or entity asserting any right or claim relating to the Seller's transaction with Us. No Liability for Property in Refinement Services' Possession: In no event shall We be liable for any damages from the loss or destruction of property in Our possession for any reason — including negligence — except as stated in this Agreement. In no event shall We be liable to any third party, including any insurance carrier, nor shall We be liable for any subrogation claim brought by the Seller's insurance carrier. By submitting an item to Us, the Seller expressly and specifically waives any such subrogation claim on his or her behalf, as well as on the behalf of his or her insurance carrier. Insurance Limitations on Property Shipped: Items sent to Us using a valid shipping label obtained from our web site, or by telephone request, are insured with the carrier for a maximum Declared Value of three hundred dollars ($300). If You believe Your material is worth more than $300, We recommend that You contact Us to obtain a label with a higher Declared Value. In no event shall We be liable for claims in excess of the Declared Value resulting from Your failure to request a higher Declared Value. It is Your responsibility to have the carrier electronically scan Your package into the carrier's tracking system and give You a valid receipt, to ensure that the carrier accepts possession of the package. Claims for any losses that occur during shipment are subject to the filing of an appropriate claim and the approval of such claim by the carrier and/or its insurance company. No Other Liability: We shall not be liable to anyone for any damages — including, but not limited to, incidental, consequential, punitive, loss of profit or opportunity — other than as set forth herein above. By submitting Your items, You explicitly and expressly accept this limitation of liability. If You choose to be paid by check, and You change your mind about selling Your material, or are dissatisfied with the amount of the payment You received, You may decline the payment amount offered by Us. To do so, You must contact Us immediately by email or telephone and notify Us of Your intention to return the check. You must also return the un-cashed/un-deposited check to Us by mail, and We will return Your material to You. We shall, at Our sole discretion, choose the return carrier, insurance amount and receipt-verification method for each transaction. Any material returned will be insured for the same Declared Value as that of the original shipment — unless the amount of Your check payment as determined by Us exceeds the Declared Value, in which case it will be insured for the higher amount. If You request additional insurance, You agree to pay any additional cost. This Agreement shall be governed by the laws of the state of New York, without regard to its conflict of law provisions. Our failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services offered by Us must be filed within one (1) year after such claim or cause of action arose, or be forever barred. Any such claim or cause of action must be filed in the state of New York. We shall be entitled to reimbursement for any and all costs incurred by Us in defending any civil action filed, or attempted to be filed, in any jurisdiction outside of the state of New York, including but not limited to, attorney's fees incurred by Us. If Your payment is cashed or deposited in a bank, or financial institution, this will constitute an acceptance by You of the terms offered by Us and your acceptance of the transaction. At such time this transaction will be final and your material will be processed for refinement.
Requirements for Use
For Residents of Florida: Effective October 1, 2009, the state of Florida requires that we record your drivers license or a state issued Identification number. This information will not be shared or disseminated with any person, company or organization with the exception of the State of Florida, law enforcement at their request. Florida Statute #: HB-339 |
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For further information about this statute, please contact: |
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I declare that as of today I am at least eighteen years of age and that all information, including my driver’s license number or other government issued identification number and other identifying information is true and correct. I am the lawful owner of the goods and, as the lawful owner, I have absolute authority to sell the goods. I understand that I am subject to civil and criminal penalties if I am not the owner of the goods. I declare under penalty of perjury that the foregoing is true and correct.
Press "Change" to reenter address or "Continue" to complete transaction
